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We collect information about you and how we use it to provide account services, promotions, and tools for responsible gaming. This Privacy Policy also explains how we store and protect that information. If you are from UK or are UK, your information may be used to make sure you follow the rules in your country and to make sure you are who you say you are when you pay for £.
We need to collect a few pieces of information from you in order to open and manage your profile, keep your games safe, and give you access to payments and support when you create an account on Casino and Friends.
We want to make registration as easy as possible while still following the law and keeping people safe in UK. You give some information directly when you sign up, and some is checked later when you verify your account. Verification may be asked for when you sign up, before your first withdrawal, or whenever your account activity suggests that more checks need to be done. In order to create your account, communicate with you, and keep it safe from other people, we usually ask for proof of who you are and your contact information when you sign up. This could include your full name, date of birth, home address, email address, and phone number. To keep the platform safe, we also create and store technical and security data, like the time of the login, the device identifier, and the IP address.
We may ask you about your nationality or confirm UK if it's necessary to make sure we follow the right rules and regulations. Name, date of birth, username, password (stored in a secure form), email address, and phone number are all required for an account. Please confirm your eligibility in UK by giving your residential address and the country where you live. Information about security and technology, like IP address, login history, device and browser data, and signals that help stop fraud. If you add optional information to your profile, like your communication preferences, we will only use it for the reason you chose, like sending you promotional emails or product updates.
What you might need to provide for account verification (KYC): To make sure you are who you say you are and keep your account safe, we may ask for documents and/or other proof.
Fraud, playing by people who aren't old enough, having multiple accounts, and abusing payment methods can be stopped this way. Some places, payment methods, and transaction histories can have different verification requirements.
Documents must be clear and valid, with details that can be read and match your account profile. If any information is missing or out of date, we may ask for a new copy to finish the verification process.
You may be verified before you can cash out your winnings, when your information is changed, when suspicious activity is found in your account, or when required by law in UK. Check that the information you use to sign up matches exactly what is on your documents. This includes the spelling and format of your address. You may have to wait for verification to be done before you can request a withdrawal. We may also stop you from doing certain things until the checks are complete. For example, you won't be able to withdraw £100 or more, change important account information, or add new payment methods until the checks are complete.
When you register and verify your account, you are responsible for giving correct and up-to-date information. Update your profile right away if your name, address, or other important information changes. This will make sure that deposits and withdrawals go smoothly, that your account works legally in UK, and that you can always reach customer service.
For those who want to get the Casino and Friends welcome bonus, there are some basic requirements you must meet, and you must also agree that you understand how your personal information will be used to help you get the bonus. This helps us keep promotions fair, stop people from abusing them, and make sure you get the right bonus terms for your account.
You agree to receive bonus communications and allow certain data to be processed in order to give, track, and verify promotional benefits when you opt in for them. You can play even if you don't want to see marketing messages, but some bonus offers may need active promotional consent when you choose to accept them. For the Welcome Bonus, you must meet certain requirements. This bonus is only for new players, and each eligible person can only get one. We may not let you play if you live in a certain country or if you have a bad account history. We may also ask for proof before you can play or cash out any bonus winnings. If you're a new player or household, you can only get the welcome bonus once.
Age and legal access: To play games online from where you are, you must be of legal age and be able to do so. Account integrity: each person can only have one account; accounts that are linked or duplicated may not be eligible for promotions. Before you can cash out your bonus or convert it to a balance that can be withdrawn, you must be ready to go through identity checks if they are needed. When you make deposits and withdrawals, you must only use payment methods that you are allowed to use. For example, a minimum deposit of 20 £ is usually needed to qualify for a welcome bonus. There may be a bonus cap of £200 for certain promotions that offer higher caps.
The promotion terms that are attached to your account when you activate it go over the exact requirements, wagering requirements, and time limits. There are checks for citizenship and residency. Due to licensing and anti-fraud rules, some welcome offers may not be available to people who live in certain countries. The bonus can be held up until details are confirmed if your profile information changes or doesn't match the verification information. In what situations can we refuse or take away a welcome bonus? We may decline, cancel, or reverse a bonus and any winnings from it if we find patterns of bonus abuse, wrong registration information, chargebacks, or other suspicious activity. When it's necessary, we'll ask for more information or confirmation to help solve the problem.
Minimum amount of information needed to run promotions for new customers. To give you a welcome bonus and keep track of it, we need to process information like your account ID, contact information, login signals from your device, confirmation of your deposit, and logs of your bonus activity. This information helps stop fraud, give the right bonuses, and make sure that rules are followed. Find out how to change your privacy settings for promotions. You agree to be contacted for marketing purposes (for example, by email, SMS, or in-account messages) and for your preferences and activity data to be used to make offers more relevant to you when you choose to receive notifications. You can change your account settings at any time to stop giving your permission for marketing purposes. The changes may not take effect right away, and you may still get important service messages about your account and transactions.
In some cases, promotional consent may need to remain active until the offer is activated or credited, even if marketing consent is revoked.
Casino and Friends offers safe deposit options that are designed to keep your financial information safe at all times. So you can confidently fund your account, we focus on fast processing, clear confirmations, and strong security. When you deposit, only the information needed to complete the transaction is asked for. This information is encrypted and handled in a way that only authorized people can see it. In addition to making it safer to play, this also lowers the chance of someone else using your account without your permission.
Accepted Methods of Deposit: The methods you can use depend on where you live and what bank you use, but the platform usually lets you use a credit card or another method of online payment. When you check out, you won't see a method that isn't available in UK. You can quickly deposit money with a bank card; the transaction is usually confirmed within minutes. People who don't want to give out their credit card information at checkout can use e-wallets instead. Bank transfer: this is good for bigger amounts, but it takes longer to process. Most of the time, you can deposit between £10 and £5000 per transaction, depending on the method you choose and the status of your account. Card security measures include sending payment information encrypted, keeping an eye out for fraud, and doing extra checks if your bank asks you to.
As part of 3D Secure type authentication, you may often be asked to confirm the deposit with a one-time code or app approval. Use a personal card in your own name, check the website address before entering your information, and don't save your card information on a device that other people use. Get in touch with your bank right away and change your Casino and Friends password if you see any strange transaction attempts. Responsibility for cards: To avoid fraud, you should only use a card that you are allowed to use to make deposits. If extra checks are done, you may be asked to prove ownership with limited, security-focused proof, like a card that only shows the last four numbers and hides the middle ones.
How to handle chargebacks and disputes: If you think a deposit was made by mistake, contact support right away with the transaction time and amount, like £50. If you file a dispute directly with a bank, your deposits may be limited while the case is being looked into. This is done to protect both the player and the platform.
If you want to make a withdrawal, Casino and Friends may need to check your identity to protect your account and follow the law and stop fraud. These checks make sure that withdrawals only go to the person who owns the account and that payment methods aren't being used in the wrong way.
Most players can easily request to be withdrawn, but some requests may be held for a short time while documents are checked. This can happen with any amount of money withdrawn, even £ 100. It's more likely to happen if account information has changed recently or if patterns of activity need more proof. We may check your personal information, make sure you own the payment method, and make sure that the information in your account matches what's on your documents in order to make sure that withdrawals are safe. If you play from UK or are a different UK, you might be asked for more information if this is needed because of local rules or payment provider rules.
Before funds are released, the usual steps are to send a request, receive a document request if needed, and finish checks. If there is a problem, like a different name, an old document, or an image that isn't clear, we may ask you to send us clearer copies or an extra document.
Data collection and privacy: Data is only gathered to make sure things are correct, and it is kept private. We only let trained staff and approved service providers who can help with identity and payment checks through secure channels upload files. We don't want you to send private information in plain text messages, and if it doesn't get in the way of verification, you may be able to hide fields that aren't necessary. It is important that your files can be read and are complete. Images that aren't clear, corners that are cut off, pages that are missing, or documents that don't match the information you registered can slow down the process. We might ask for new documents to keep your account records up to date if you change your name, address, or payment method.
To keep withdrawals quick, register using your legal name and current address to make sure they match what's on file. You should upload photos or scans that are clear and have no glare. Avoid ownership disputes by using payment methods that are registered in your own name. Please get back to us right away if we need more information during a withdrawal, such as a £200 withdrawal. We may delay or refuse withdrawals if we find signs of account sharing, third-party payment use, or other prohibited activities. Withdrawals may also be delayed if verification is incomplete or if documents don't match up. Here and there, we might have to return the money to the way it was deposited or ask for a different way to withdraw the money that meets compliance standards.
Contact support to find good alternatives if you think a document request is wrong or if you can't give them what they want. We'll tell you what you need to do to finish verification so your withdrawal can go through.
Clearly marked transaction limits and built-in controls for responsible gambling help you keep track of your spending, lower your risk, and play within your comfort zone in Casino and Friends. You can use these settings for important account actions like deposits, withdrawals, and session activity. Along with that, we use some information about transactions and gameplay to keep payments safe, find fraud, and promote responsible gambling.
This is only used for what is needed for compliance, security, and service delivery, and only people who are allowed to can do it. Caps on Transactions: Your account status, payment method, and level of verification may affect how many transactions you can make at once. You'll be told to change your request or do any necessary checks before moving forward if you reach a limit. Limits on deposits: You can limit how much you can add to your account in a certain amount of time, like 100 £ per day. In some cases, you may only be able to withdraw a certain amount of money per request. For example, you could only withdraw £500 USD per transaction.
Transfer and adjustment limits: you can stop some changes to your account to keep it safe from unauthorized activity. For example, you can stop balance changes above 200 £ until more confirmation is given. We may also set dynamic limits if we notice any strange activity or if your transaction pattern changes a lot. This is for security and legal reasons. Some of the most common things that set off limit alerts are making a lot of quick deposits (like 5 deposits of £50 in a short amount of time), repeatedly failing to make a payment, or withdrawing money without having played recently. To help you stay in charge while gambling responsibly, there are tools available. In your account settings, you can turn these controls on or off. Depending on the type of control, some changes may take effect right away while others may need a short time to settle down.
You can set a daily, weekly, or monthly deposit limit, like £300 per week. Loss limit: an upper limit on net losses over a certain time period, like 200 £ per day. Wager limit: a limit on how much you can bet in a certain amount of time (15 days, for example). Receive prompts after a set amount of time (for example, every 60 minutes) to help keep track of play. To cool off, take a short break for a set amount of time, like 24 hours or 7 days. Self-exclusion: block access for a longer time (for example, 6 months), and if necessary, limit marketing messages. If you ask to be self-excluded, we may use account and transaction identifiers to make sure the restriction is followed, stop you from re-registering, and meet compliance needs.
When we process transaction and responsible gambling data, it helps us provide the service in a way that is safe and legal. This can have records of the amounts you deposit and withdraw (for example, 100 £), the timestamps, the payment method identifiers, the device and session information, and the limits you set (for example, a 300 £ weekly deposit cap). Processing payments: to make deposits and withdrawals, handle chargebacks, and make sure that all payments are correct. Fraud protection and security: to find strange behavior, keep accounts safe, and make sure transactions are honest. To gamble responsibly, you should stick to the limits you set, follow through with cooling-off or self-exclusion, and look for signs of risk when needed. According to compliance and auditing, keeping records is necessary to show that rules are being followed.
This information is only seen by authorized staff and service providers that have been checked out to make sure they can handle payments, security, and compliance. It is only kept for as long as it takes to comply with the law and provide the service.
We need your name, date of birth, address, email, phone number, login and device information, payment identifiers, transaction history, gameplay activity, and verification documents to run your account and meet our legal obligations. This information helps us make your account, keep it safe, process deposits and withdrawals, stop fraud, play by the rules of your bonus, set the limits you ask for, and follow licensing and anti-money laundering laws. We do not sell information about you.
Deposits are processed through payment providers that are regulated and use encrypted connections. Our system does not keep your full card number or CVV. To keep track of payments, handle chargebacks, and stop fraud, we may keep limited payment references like a token, card type, last 4 digits, bank account identifier, transaction IDs, and timestamps. There are two ways to get rid of a saved payment method: Cashier or Support. We may keep transaction records if the law requires it.
For withdrawals, we may need to see a photo ID, proof of address, and, if necessary, proof of the method of payment or source of £. These documents help us make sure you are the owner of the account and keep your balance safe from people who shouldn't have access to it. This is the only way to upload files to your account. Verification files are kept safely, and we only keep them for as long as our license and the rules that apply say we have to. After that, we delete or anonymize them as needed.
Only trusted partners who help us run the service get access to your information. These include payment processors, identity verification services, fraud prevention tools, analytics, customer service systems, and email and SMS platforms. They only get what they need to do their job, and by contract, they have to keep it safe. Affiliates get information about how much you paid, like tracking clicks and registrations, but not your full payment information or documents. You can stop getting marketing messages at any time by going to your account settings or clicking the "unsubscribe" link in a message.
The rules in UK determine what's available. In order to verify your identity and residency, we may ask for proof of where you live and your nationality during the registration process. Logins, device changes, and strange behavior are all watched for security reasons. If something seems off, we may stop withdrawals or ask for more checks. Enabling any security features in your profile and using a strong password are all things you can do to make your security stronger. You can set deposit limits, loss limits, session limits, time-outs, or self-exclusion from your account as control tools. These settings will help you stay within the limits you set.
To keep your account running, handle payments, follow AML and responsible gaming rules, and keep you safe from fraud, we only use your information in these ways. Name, date of birth, address, device and login information, and payment information (like masked card data or wallet ID) are some of the things we collect and store when you deposit or withdraw money. For Know Your Customer (KYC), we may ask for a photo ID, proof of address, and proof of payment method to make sure you own £. Verification files are looked over by our trained staff and trusted compliance providers, who do so in secret. Payment processors (so that transactions can go through), identity and fraud screening partners (so that KYC can be checked), and regulators or law enforcement (when legally required) are the only people we share data with who need it. We don't give out or sell your information. For legal and accounting reasons, some records must be kept for certain amounts of time. You can ask to see, change, or delete certain records. Keep your password secret, turn on any available security checks, and use the same payment method to withdraw as you used to deposit. This will help keep your account safe.
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